When can I begin treatment?

The appropriate time to begin depends on your surgical procedure, healing progress, and your surgeon's recommendations.

Some clients may be eligible for gentle lymphatic care earlier in their recovery, while others may need additional healing time. We review your circumstances before beginning treatment and require medical clearance when appropriate.

What happens at my first visit?

Every new client begins with our 120-minute Initial Recovery Experience.

Your visit includes a review of your surgical and health history, discussion of your recovery goals and concerns, assessment of your current recovery needs, and an individualized lymphatic treatment when appropriate.

We also allow time for assistance with compression garments, comfortable positioning, aftercare guidance, and progress photos with your consent.

Our goal is to provide a thoughtful, unrushed experience tailored to you.

How many sessions will I need?

Every recovery is different, and there is no single treatment schedule that works for everyone.

The number and frequency of sessions depend on your procedure, healing progress, comfort, and your surgeon's instructions.

We offer individual follow-up appointments as well as packages of five or ten sessions for clients who prefer a structured schedule.

What should I bring?

We recommend bringing:

• Your prescribed compression garments or faja, if applicable.

• Any relevant post-operative instructions from your surgeon.

• A list of medications or important medical information.

• Comfortable, loose-fitting clothing to wear afterward.

Please also inform us of any new symptoms, medical concerns, or changes to your surgeon's instructions before your appointment.

Is post-operative lymphatic drainage painful?

Post-operative lymphatic drainage generally uses gentle techniques and should not involve forceful pressure or intentional pain.

Some areas may feel sensitive during recovery. Your therapist will communicate with you throughout your session and adjust or discontinue treatment as appropriate.

Please let us know immediately if you experience pain or unusual discomfort.

Do I need to book an initial appointment before purchasing a package?

Yes. All new Soulux post-operative recovery clients begin with a 120-minute Initial Recovery Experience.

This appointment allows us to review your recovery needs and determine whether our follow-up services are appropriate.

The initial appointment is purchased separately and is not included in our follow-up packages.

What recovery packages do you offer?

We offer both 5-session and 10-session follow-up packages for our procedure-specific recovery services.

Our five-session packages provide a total savings of $50 compared with purchasing individual follow-ups.

Our ten-session packages provide a total savings of $200 and include a complimentary Soulux Recovery Kit.

Package prices vary depending on the procedure and appointment duration. Please visit our Recovery Treatments page for complete pricing.

Do my recovery sessions expire after 90 days?

Our specialized Soulux post-operative recovery services are generally offered during the first 90 days following your surgery, calculated from your surgery date.

This is a treatment eligibility window, not an automatic expiration of your prepaid package value.

Your recovery needs and medical eligibility are reviewed individually.

What happens if I have unused sessions after my recovery period?

Any remaining prepaid package value may be transferred toward eligible maintenance services at House of Wellness.

Your remaining credit is calculated using the discounted per-session rate of your original package. Maintenance services are charged at their regular menu prices.

Transfers and use of credit are subject to our written package terms and applicable law.

What is your cancellation and rescheduling policy?

We kindly request at least 24 hours' notice when canceling or rescheduling an appointment.

Appointments canceled or rescheduled with less than 24 hours' notice will count as one used session from your recovery package.

For appointments booked individually, the full appointment fee will be forfeited or must be paid before next service.

We understand that unexpected circumstances can arise, especially during surgical recovery. Please contact us as soon as possible if your plans change.

What happens if I miss my appointment?

Appointments missed without prior notice are considered no-shows and will count as one used session from your recovery package.

For individually booked appointments, the full appointment fee will be forfeited.

These policies help us reserve dedicated treatment time for every client and maintain availability for others seeking care.

Any applicable charges are disclosed during booking.

What if I need to cancel due to a medical complication?

We understand that surgical recovery can be unpredictable.

If your surgeon advises you to pause treatment or an unexpected medical issue arises, please contact us as soon as possible. Medical circumstances will be reviewed individually, and exceptions may be granted at our discretion.

What if I arrive late?

We encourage you to arrive on time so you can enjoy your full appointment.

Late arrivals may result in a shortened session to avoid delaying other clients. We cannot guarantee an extension beyond your scheduled appointment time.

What if my surgeon tells me to pause treatment?

Your health and safety always come first.

If your surgeon recommends postponing treatment, or if you experience an unexpected medical concern, please notify us as soon as possible.

We review medically necessary scheduling changes individually and can discuss your remaining package value and future options.

Are recovery packages refundable or transferable to another person?

Packages are intended for the individual who purchases them and are not automatically transferable to another person.

Refund requests, unused balances, and other exceptions are reviewed under our written purchase terms. Please contact us directly to discuss your circumstances.

Do you offer payment plans?

Yes! At Soulux Recovery & Wellness, we understand that investing in your recovery is an important decision.

We offer flexible in-house payment plans for both our 5-session and 10-session recovery packages, allowing you to begin your treatments without paying the entire package cost upfront.

How do your payment plans work?

5-Session Recovery Packages

• 50% initial payment at enrollment

• 25% due 7 days after enrollment

• Final 25% due 14 days after enrollment

10-Session Recovery Packages

• 50% initial payment at enrollment

• 25% due 14 days after enrollment

• Final 25% due 28 days after enrollment

There are no additional payment plan fees. Your total package price remains the same whether you pay in full or through an approved installment plan.

What payment methods do you accept?

We accept payment through our secure online booking system, in person via cash, credit or debit card. Available payment methods will be displayed at checkout.

Can I schedule all my appointments after my first payment?

Yes. You may begin scheduling your package appointments after your initial payment, subject to availability and your individualized recovery needs.

If a scheduled installment becomes overdue, future appointments may be paused according to your payment agreement.

Can I pay for individual sessions instead of purchasing a package?

Absolutely! You are welcome to book individual follow-up appointments after completing your Initial Recovery Experience.

Our five- and ten-session packages are simply options for clients who prefer to schedule multiple appointments and receive package savings.

How can I request a payment plan?

Please contact House of Wellness before purchasing your recovery package. Our team will explain the available arrangement and provide the payment agreement for your review.

I use HSA or FSA funds?

Eligibility depends on your individual plan and whether the services qualify as eligible medical expenses. We cannot guarantee reimbursement or acceptance.

Please confirm eligibility with your HSA or FSA administrator before booking.

What is post-operative lymphatic drainage?

Lymphatic drainage is a gentle massage technique that encourages the flow of lymph fluid throughout your body. It reduces swelling, edema bruising, discomfort and sometimes pain.
Since surgical procedures like BBLs, tummy tucks, and liposuction often lead to fluid buildup in the tissues, lymphatic drainage promotes the movement of this excess fluid, which in turn reduce swelling and the risk of seromas (fluid pockets) accelerating the healing process.

It is not a substitute for your surgeon's care, medical treatment, or management of surgical complications.

ATTENTION: Post-op lymphatic drainage is NOT body contouring. It is a special treatment meant specifically for clients who have gone through cosmetic surgery.Can lymphatic drainage help with swelling?

Gentle lymphatic techniques may help some clients manage swelling-related discomfort, depending on their procedure and medical circumstances.

However, swelling is a normal part of many surgical recoveries, and not all swelling is appropriate for massage treatment.

Unexpected, worsening, or significant swelling should be evaluated by your surgical team.

What if I'm experiencing complications after surgery?

If you experience concerning symptoms such as an open incision, unusual drainage, fever, increasing redness, severe pain, or unexpected swelling, please contact your surgeon or another qualified medical professional.

Some complications require urgent medical attention.

Can I receive treatment if I had surgery outside the United States?

Yes, we welcome clients who have undergone procedures both domestically and internationally, provided that treatment is appropriate for their recovery needs.

We may request your surgical information, post-operative instructions, or clearance from a qualified medical professional before proceeding.

If you develop complications after returning home, you should establish care with an appropriate local medical provider.

Is lymphatic drainage the same as body contouring?

No. These services serve different purposes.

Post-op lymphatic drainage involves gentle techniques selected for appropriate recovery support.

Body contouring may involve firmer manual techniques or specialized equipment and is not automatically appropriate during early surgical recovery.

What happens after my 90-day recovery period?

Once your specialized Soulux recovery period ends, you may be eligible to continue wellness services through House of Wellness.

Our maintenance options include:

• Full Body Lymphatic Drainage — $130 | 60 minutes

• Belly & Back Body Contouring — $95 | 60 minutes

Your eligibility depends on your healing progress, the services requested, and any necessary medical clearance.

Can I begin body contouring immediately after 90 days?

Not necessarily.

Reaching 90 days after surgery does not automatically mean your body is ready for every type of treatment.

Certain technologies and techniques may require additional healing time or approval from your surgeon. We will discuss appropriate options based on your individual circumstances.

Do I have to continue maintenance treatments?

No. Maintenance services are completely optional.

Some clients choose to incorporate lymphatic massage into their ongoing wellness routines, while others prefer to conclude their appointments after their specialized recovery period.

Our goal is to help you make informed decisions about your care, without pressure to purchase additional services.